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WORKFORCE
Working with the Next Generation
Relating to and leveraging the full value of young professionals in your funeral home. This video is free to members and $25 for non-members.
Webinar
Details
WORKFORCE
Workforce Retention Bootcamp
This powerful six-part training program helps managers and directors better understand themselves and today's new workforce in order to more effectively lead their teams and reduce employee turnover. Members: $179 per person; Non-members: $349 per person
Webinar
Details
PROFESSIONAL DEVELOPMENT
What's New and Now in Funeral Service: Top 10 Trends You Can't Afford to Ignore
From digital marketing to what families expect from a funeral home, everything evolves as the greater public dives into what's new and next in other industries. This session is $25 for members and $50 for non-members.
Webinar
Details
HOT TOPICS
What COVID-19 Means for Your Funeral Home
No one has to go it alone. Prepare your staff and funeral home for what’s to come, regardless of what the future may hold. This video is free for members and $25 for non-members.
Webinar
Details
BUSINESS
Virtual Leadership Summit 2021
All three educational sessions from our Sept. 21, 2021 event focused on change management. The bundle price for members is $99 and $179 for non-members.
Webinar
Details
VFC WORKSHOP
Veterans Funeral Workshop Part Two: Engaging the Veteran Market
Jim Rudolph will share how tribal marketing is essential to reaching veterans. This course covers it all from establishing trust and building relationships with both the organizations that work with veterans and the veterans themselves.
Webinar
Details
VFC WORKSHOP
Veterans Funeral Workshop Part One: Serving Veterans and Their Families
Veteran’s funeral expert, Jim Rudolph, will teach you his secrets to making your funeral home the #1 choice for veterans in your area. You will be able to show veterans that your funeral home can serve their unique needs.
Webinar
Details
EDUCATION
Upgrading Your Workforce Toolkit
Magnet Culture's award-winning, unique approach to bridging today’s generational gaps. This session is $75 for members and $125 for non-members.
Webinar
Details
OGR VIRTUAL ROUNDTABLE
Understaffed & Overwhelmed: Staffing to Ensure Coverage and Prevent Burnout
Staffing to ensure coverage and prevent burnout.
01:09:50
Roundtable Discussion
Details
HOT TOPICS
Themed Funerals
A declining number of families are interested in an average, traditional funeral, and instead are looking for something more. This video is free to members and $25 for non-members.
Webinar
Details
EDUCATION
The Transformative Power of Hospitality
The Transformative Power of Hospitality in Funeral Service examines the differences between Customer Service and Hospitality. Both are vitally important but vastly different.
Webinar
CE credit eligible
Details
EDUCATION
The State of Industry Education and Why You Should Care: A Discussion on the Data, National Board Exams, and Curriculum
Better understand the current labor force and the challenges you may be facing in upcoming years, we need to start with the State of Industry Education. This session is $75 for members and $125 for non-members.
Webinar
Details
HOT TOPICS
The Funeral Home of the Future May Not Be a Funeral Home at All
Cremation is a consumer-driven event and the cremation oriented customer is the ultimate disruptor. They know they are “in control” of the business transaction between funeral home and funeral consumer. This video is free to members and $25 for non-members
Webinar
Details
PODCAST
The Changing Consumer: Wendy King
As consumer preferences and needs change, so do the demands placed on funeral homes.
Podcast
Free / Public
Details
PODCAST
The Changing Consumer: Liesel Mindregbo Mertes
In the spirit of The Changing Consumer, Liesel focuses on discussing ways to combat both “compassion fatigue” and “change fatigue” in our profession.
Podcast
Free / Public
Details
PODCAST
The Changing Consumer: Larnique Mickens
Larnique will talk about as an Air Force Veteran how she moved to the funeral profession, and how she uses Tik Tok and Facebook (1500 followers) to promote her business and engage and educate the community about funerals.
Podcast
Free / Public
Details
PODCAST
The Changing Consumer: Justin Zabor
As we continue our conversation about The Changing Consumer, we enjoy a discussion with Justin Zabor thinking “out of the box” regarding ways our profession can better serve families.
Details
PODCAST
The Changing Consumer: Barbara Kemmis
Cremation Preferences & Trends: In this week’s OGR podcast, we’ll talk with Barbara Kemmis, Executive Director of the Cremation Association of North America.
Podcast
Free / Public
Details
EDUCATION
Set-up Your Business to Succeed in 2023
Discover the necessary steps to create an optimum culture and environment to work – one that is customer-centered and encourages high performance. This session is $75 for members and $125 for non-members.
Webinar
Details
EDUCATION
Serving Families through Delayed Grief: Opportunities to Serve and Connect with Your Community
As a funeral service professional, you are in the position to become more visible in your area, to collaborate with others, and to build community as you provide healing resources. This roundtable is free to members and $25 for nonmembers.
Webinar
Details
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