Tom Sproles, CFSP | Sproles Family Funeral Home

The Transformative Power of Hospitality in Funeral Service examines the differences between Customer Service and Hospitality. Both are vitally important but vastly different. Customer service is something we do For our customers and Hospitality is how we make people Feel.

We will:

1. Define hospitality.
2. Differentiate hospitality from customer service.
3. Determine if hospitality really matters.
4. Discover unique ways to offer hospitality in funeral service.

recorded on April 18, 2023

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