Pam Amos, a former SCI manager, and Nancy Weil, OGR’s Member Resources Director, share lessons learned from price shopping calls and how to perfect your approach to price shoppers’ questions. They will share price shopping calls that went wrong, discuss the system SCI uses to win over price shoppers, and explore how to apply effective techniques at your funeral home to capture these calls.  Learn what steps you can take to differentiate your funeral home from your competitors and guide price shoppers through the funeral planning process.

By the end of this course, you will be able to

• Apply lessons learned from price shopping calls to the families you serve
• Gain confidence when on the phone by knowing the techniques that will connect you the caller
• Discover tools for improving your staff’s approach to callers

Panelists: 
Pamela Amos -- Licensed Funeral Director and Operations Manager at Veterans Funeral Care [read more]
Nancy Weil -- Member Resources Director at OGR [read more]

OGR members: free
Non-members: $25

Click here to gain access to this course. 

If you have already registered for this course, click on the white bar below to watch the video.